Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

A new study from the University of Portsmouth's Research Group in Breast Health (RGBH), in collaboration with and funded by ...

The retail resale market has moved from niche to mainstream, and it’s creating a whole new competitive enterprise tech market that’s ripe for change and consolidation.

Many of the technologies now attracting investor attention are the result of years of interdisciplinary work across ...

Tú TeleDoc was founded in early 2025 to break into the market for telemedicine. It’s not the founders’ first rodeo.

Age UK, Yorkshire Wildlife Trust and RSPCA reveal the CRM, digital experience platform, and other marketing technologies they use to help boost support.

Investopedia contributors come from a range of backgrounds, and over 25 years there have been thousands of expert writers and editors who have contributed. Ebony Howard is a certified public ...

A Case Study on How Brand Equity and Service Quality Shape Revisit Intention in Luxury Hospitality The hospitality industry is rapidly evolving through digital transformation, giving rise to hybrid ...

With CES 2026 officially kicking off this week, there's going to be a lot of cool tech that gets introduced to the public.

Text message marketing is a powerful tool for reaching your customers. See some SMS marketing examples and adapt them to your ...