STATE-OWNED telecoms firm TelOne has launched its 201-seat Omni Contact Centre, a new mobile platform designed to improve customer engagement by facilitating interactions between consumers and service ...

A points program that exists primarily to discount purchases is not a loyalty program. It is a slow-motion surrender of ...

AutoZone, a leading automotive parts retailer, is set to expand its global presence by opening 53 new stores. This strategic ...

IBM ecosystem executive Kareem Yusuf talks about Instana, Watsonx, and partner programs as the channel enters 2026.

Chief Financial Officer James Langrock stated, Colombia represents about 60%, 70% of the fresh flowers coming into the ...

Lead the transformation or be left behind by leaders who will. The window to act is closing faster than you think.

The media landscape can change in a snap. A new social media platform could explode in popularity, or a shift in consumer ...