There are best practices, standard operating procedures and several types of processes in the business world. Processes help maintain order and provide guidelines for a smooth workflow. They are what ...

Business Process Management (or BPM) is integral to any organization on a path to achieve its set goals and objectives. A modernized approach to Business Process Management allows an organization to ...

A business process manager is the overseer of the step-by-step processes that operate a business; from front to back and morning to night. Specifically, they create, measure, audit and continually ...

Business Process Management Systems (BPMS) are sets of tools to support the Business Process Management (BPM) life-cycle that are either offered by one vendor, or multiple vendors offer parts of a ...

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Last week, I discussed my view that business service management and service-level management are really variations on a theme, and that the natural evolution and acceptance of SLM concepts resulted in ...

A service-oriented architecture (SOA) is supposed to bring flexibility to IT resources and lower costs by letting IT personnel reuse software components instead of coding from scratch. However, some ...

I mapped my first business process diagram over 35 years ago when I joined Accenture. I used a hierarchical diagram format called IDEF0 to describe an ERP system we were implementing at a U.K. defense ...

Heathrow airport has saved £30 million by using software from business process management (BPM) supplier Pegasystems to build a system for managing activity in the airport, from aircraft landings to ...