The more you seek validation, the more fragile you may become. There's a deeper need that validation can never satisfy—here's ...

Unless you’ve been living under a rock for the past year, you will be aware that marketing moguls like WPP’s Sir Martin Sorrell and former Publicis CEO Maurice Levy have been throwing down the ...

One of the four options we have in any problem situation is acceptance. Validation is one way that we communicate acceptance of ourselves and others. Validation doesn't mean agreeing or approving.

When Etsy introduced a generative AI chatbot for customer service, satisfaction scores and sales declined. CEO Josh Silverman later described it as “one of the worst-performing experiments” of his ...