Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Halloween is the perfect time to talk about your nightmare ...
Our Verizon FiOS customer service nightmare: Why won’t they protect my private customer information?
Seeing as we’ve been experiencing a ton of customer service issues with our Verizon FiOS service for the past 8 months, we figured it was time to put out a warning to you guys. After all, we typically ...
It all started simply enough. I dialed my son’s phone number, something I’d done hundreds if not thousands of times before. But instead of connecting, I got an automated message, “Customer not in ...
CONSUMER REPORTS - Almost everyone has had to deal with customer service—to question a bill, request repairs, or return merchandise. And as the Consumer Reports National Research Center discovered, ...
But don't just take MY word for it. I asked the BuzzFeed Community to share stories about their WORST customers, to help shine a light on the way our customer service system is completely broken.
After weeks of long waits and dropped calls, Winnipeg’s Anil Sedha finally managed to cancel his Rogers internet. (Tyson Koschik/CBC - image credit) When Anil Sedha decided to cancel his Rogers ...
The latest American Customer Satisfaction Index finds that airlines score a failing 64 percent. Hotels? Guests give them a gentleman's "C" (75 percent). Ditto for car rental companies. Even though ...
The latest independent Customer Satisfaction Report, published by uSwitch.com, reveals that there might be an end in sight to British Gas’ customer service nightmare. Although the energy giant has ...
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